FAQ's

Frequently Asked Questions (FAQ)

How can I contact CARNIVL Clothing?

You can reach out to us via email at carnivlclothing44@gmail.com. Our dedicated customer service team is here to assist you with any inquiries or concerns you may have.

Do you ship worldwide?

Yes, we ship our products to customers worldwide.

Where do you ship from?

We ship from our warehouse located in Europe!

Can I change or cancel my order?

To accommodate our fast order processing, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time frame will not be accepted. However, you can return your order for a full refund upon receiving it.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments for your convenience.

When will my order be processed?

Orders are processed within 1-3 business days from the date of purchase. Please note that processing times may vary during holidays and sale seasons.

How long will it take to receive my order?

Due to high demand, delivery times typically range between 2-4 business days. Please be patient as we work hard to get your order to you as soon as possible.

What if I don't receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

While our prices are tax-free in US Dollars, you may be responsible for paying duties and taxes upon receiving your order, depending on your country's customs regulations.

How do I return an item?

For any returns, please contact us at carnivlclothing44@gmail.com and our team will guide you through the process.

What if the item(s) I received are defective/incorrect/damaged?

If you receive merchandise that is defective, incorrect, or damaged, please reach out to us immediately with your order number and relevant photographs. We will work swiftly to resolve the issue and ensure your satisfaction.

When will I receive my refund?

Refunds are processed to your original form of payment within 7-10 business days of receiving the returned item or cancellation request. If you have any concerns about the status of your refund, please contact your bank or credit card company for further assistance.