FAQ's
Frequently Asked Questions (FAQ)
General
How can I contact CARNIVL Clothing? You can reach out to us via email at carnivlclothing44@gmail.com. Our dedicated customer service team is here to assist you with any inquiries or concerns you may have.
Orders
I haven't received my order confirmation? Please check your spam/junk folder. If you still can’t find it, contact us at carnivlclothing44@gmail.com with your order number or email address and we’ll resend it.
I'm unsure which size to order? We recommend checking our detailed size guide on each product page. Our sizing runs true to size, but if you’re still unsure, feel free to contact us with your usual size and we’ll be happy to help.
Can I change my shipping address? Address changes can only be made within 12 hours of placing your order. After this time, we may not be able to change it. Please contact us as soon as possible.
I want to cancel my order To accommodate our fast processing, cancellations must be requested within 12 hours of placing your order. After this window, we may not be able to cancel. You are always welcome to return the items after receiving them for a full refund.
My order was declined however I've still been charged? If your payment was declined but you were charged, the transaction will usually be automatically refunded by your bank within 3–10 business days. Please contact your bank if you don’t see the refund.
I've only received part of my order? We’re sorry about this! Please contact us at carnivlclothing44@gmail.com with your order number and a photo of what you received. We will resolve this as quickly as possible.
Where is my order? You can check the status of your order by logging into your account or using the tracking link sent to your email. If you haven’t received any shipping information, please contact us at carnivlclothing44@gmail.com.
I am using the SHOP app to track my order but there is no tracking information? Please allow up to 48 hours after receiving the shipping confirmation for tracking information to appear in the SHOP app. You can also track your order directly via the carrier’s website using the tracking number sent to your email.
How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided or on the carrier’s website.
Shipping
Do you ship worldwide? Yes, we ship our products to customers worldwide.
Where do you ship from? We ship from our warehouse located in Europe.
Which countries do you ship to? We ship to almost all countries worldwide, including all EU countries, USA, Canada, UK, Australia, and many more.
How much is shipping? Shipping costs vary depending on your location and chosen shipping method. The exact shipping price is calculated at checkout.
How long does delivery take? Delivery times typically range between 2–7 business days within Europe and 7–14 business days to the rest of the world, depending on your location and customs processing.
Tracking states "Attempted delivery" or "Delivery failed" This usually means the carrier attempted delivery but no one was available to receive the package. Please check your mailbox or contact your local post office. If the package is returned to us, we will contact you to arrange a re-delivery.
Will I be charged with customs and taxes? Our prices are shown in USD and do not include local customs duties or taxes. Depending on your country, you may be responsible for these fees upon delivery.
Returns & Refunds
What's your return policy? We offer a 14-day return policy from the date you receive your order. Items must be unworn, in original condition with tags attached. Please contact us before returning any items.
My item is faulty We’re very sorry to hear that. Please contact us immediately at carnivlclothing44@gmail.com with your order number and clear photos of the issue. We will resolve this quickly.
What if the item(s) I received are defective/incorrect/damaged? If you receive merchandise that is defective, incorrect, or damaged, please reach out to us immediately with your order number and relevant photographs. We will work swiftly to resolve the issue and ensure your satisfaction.
How do I return an item? For any returns please log into your Shop Account with the email you used when ordering your item, then through the "My Orders page" issue a return request to proceed your return by following the instructions shown on that page, if you got any troubble doing this please contact us at carnivlclothing44@gmail.com and our team will guide you through the process.
When will I receive my refund? Refunds are processed to your original form of payment within 7–10 business days of receiving the returned item or cancellation request.