Politique de remboursement

RETURN POLICY FOR THE CUSTOMER
At CARNIVL, your satisfaction is our top priority, and we’re dedicated to delivering exceptional quality in every piece. We understand that sometimes a return or exchange may be necessary, and we’ve crafted our return policy to ensure a fair and seamless process.

RETURN ELIGIBILITY

Timeframe: Returns must be initiated within 7 days of receiving your order. After this period, returns or exchanges are no longer eligible.
Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
Exclusions: Items marked as sale, special merchandise, or gift cards are not eligible for returns or exchanges unless there is a verified quality issue.

RETURN OPTIONS

You may request a:

Store Credit: Use it anytime for future purchases.
Exchange: Swap for a different size or product (subject to availability).
Refund: Issued to the original payment method (minus original shipping fees). Once the refund is completed, you may also receive store credit to make choosing a replacement item easier.

Please note that original shipping costs are non-refundable, and return shipping is at your expense.

RETURN PROCESS

To proceed your return request please click on our RETURN PORTAL and you will be able to return your item flawlessly with the instrcutions shown on that page.

EXCHANGES

For exchanges, please specify the new size or item you’d like when initiating your return. Availability is not guaranteed, but we will do our best to accommodate your request.

REFUNDS

Refunds are processed 5–10 business days after we receive and inspect your return.
Non-Refundable Costs: Original shipping fees, customs duties, and import taxes.
Orders returned without a valid tracking number will not be eligible for a refund.

FAULTY OR DAMAGED ITEMS

We sincerely apologize if you receive a faulty or damaged item. To assist you quickly:

Email: carnivlclothing44@gmail.com within 7 days of receiving your order.

Include:

Order Number
Item Name
Clear photos of:
- The fault/damage
- Full item view
- Original packaging

We’ll prioritize resolving your issue with a replacement, refund, or store credit depending on what suits you best.

NOTES & FINAL REMINDERS

Final Sale Items: Sale items, gift cards, and certain promotional items are not returnable.
Shipping Costs: Return shipping is at your own cost, and CARNIVL does not provide prepaid return labels.
Returns that fail to meet the above criteria will not be accepted.

Thank you for choosing CARNIVL. We appreciate your trust and understanding as we continue to deliver the quality and service you deserve.

— The CARNIVL Team